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Direct Express Auto Transport 

Location:332 San Anselmo Avenue
San Anselmo, CA 94960
Phone Number:800-600-3750
Web Site:http://www.autotransportdirect.com
Email Address:info@autotransportdirect.com
Time On Site:1 Year(s), 6 Month(s). Since 6/7/2007 10:40:00 AM
MC Number:MC-479342
 View government license and insurance information.
Company Type:Broker



Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Overall Rating (Last Two Years*):


759 ratings & reviews posted


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  • Rating Trends by Month and Overall New
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  • Do The Reviews Accurately Represent This Company?
    Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 637 reviews posted by individual customers for the past 365 days. So approximately 3.03% of Direct Express Auto Transport customers have posted a review.

    This means that 96.97% percent of their customer’s opinions are not represented on this site.
    Next Reviews on Direct Express Auto Transport
    Subject:REVIEW
    Review:I was very happy with the service I received from Duty''s Limited. I had a couple of problems arise and they were able to work with me and solve them - lowering my blood pressure with their quick response. I will definitely request to use the... [ More ]
    Rating:
    Poster:Margaret D
    Date:12/4/2008 1:16:00 PM
    Subject:Direct Express Auto Transport-Great Job!
    Review:I used this company because basically they were the cheapest of the companies I got prices from.This is probably the 5th or 6th car I've shipped in the past few years and have usually gone with the lowest price company. They asked for a deposit w... [ More ]
    Rating:
    Poster:Peter Antisen
    Date:12/3/2008 9:22:00 PM
    Subject:Prompt service
    Review:I was skeptical when they offered a very low rate of 700, compared to an average of 950 from all other companies. But they were really prompt and on time. I never had to wait on the line listening to some recording or be worried. My vehicle was picke... [ More ]
    Rating:
    Poster:Anishkumar
    Date:12/2/2008 9:44:00 PM
    Subject:Auto Transport
    Review:We were very pleased with the transfer of our cars by Auto Express. They were very personal and timely in transferring our vehicles to our new place of location. Even though we were given an estimated time of shipping it took less time than anticip... [ More ]
    Rating:
    Poster:Denotra Ewell
    Date:12/1/2008 2:45:00 PM
    Subject:Highly Recommended
    Review:I would highly recommend Direct Express Auto Transport to anyone. They found a driver the same day I booked my reservation, and a day later my car was picked up. They had great customer service, and were very informative. [ View ]
    Rating:
    Poster:Vanessa
    Date:12/1/2008 9:17:00 AM
    Subject:Auto Transport
    Review:I was very pleased with your company. You were the only one with a reasonable price of $875.00. I was worried about hidden costs and there wasn't any. The driver of transport was very nice and easy to get a hold of. They picked up my car on Fr... [ More ]
    Rating:
    Poster:Carri
    Date:11/30/2008 11:17:00 PM
    Subject:excellent service
    Review:this company offers a very good service.All personnel is very kind and precise.Prices are unbeatable and the car will be sipped to you in a very short time (My bmw was shipped from Pennsylvania to Arkansas in less than 2 days from the order). I highl... [ More ]
    Rating:
    Poster:Riccardo borromeo
    Date:11/30/2008 2:48:00 AM
    Subject:Review
    Review:I felt that both the office where I placed my order and the driver were courteous and honorable. I was given the driver (Igor's) contact number and he was very friendly as I kept track of him while he was in route. Each time I would call to get h... [ More ]
    Rating:
    Poster:hilda kracht
    Date:11/29/2008 11:26:00 PM
    Subject:Pickup Transport
    Review:A great transport experience. Driver worked through a complicated pickup XXXhe had to find a rural residence XXXand made it to my garage right on time. Communication was excellent throughout, driver kept me posted about arrival time and showed up exa... [ More ]
    Rating:
    Poster:Gene Laverty
    Date:11/29/2008 9:45:00 PM
    Subject:good service
    Review:great service and affordable price. I recommend service and i will use service whenever I am in need of transportation services. My car was picked up the very next day after I had scheduled the pick up. The driver contacted me to let me know when t... [ More ]
    Rating:
    Poster:stanley
    Date:11/29/2008 12:26:00 PM
    Subject:Auto Transport
    Review: The service from my first phone inquiry to deliver was friendly, competent, expertise, and the price was reasonable. I would definitely use Direct Express Auto Transport again. The telephone rep was especially helpful. The driver kept me info... [ More ]
    Rating:
    Poster:Paula Albert
    Date:11/28/2008 11:30:00 AM
    Subject:Great Team and Service
    Review:The crew at Direct Express Auto Transport is fabulous. From my initial online order to a follow up phone conversation everything went real well. I will recommend Direct Express Auto Trainsport to anyone needing this service. [ View ]
    Rating:
    Poster:Robert
    Date:11/26/2008 4:27:00 PM
    Subject:Great Service!
    Review:We looked and looked for a new vehicle, and then one we fell in love with was in another state. After going through the process of buying the vehicle over the phone and internet, we had to figure out how to cost-effectively get the vehicle to us. I s... [ More ]
    Rating:
    Poster:M Newman
    Date:11/26/2008 1:51:00 PM
    Subject:Direct Express Review
    Review:We had an excellent experience using Direct Express Transport. We've transported quite a few cars over the years with various companies and this was the best on time (early by our standards) delivery we have had. The pick up was really quick by S... [ More ]
    Rating:
    Poster:Ken Tillim
    Date:11/26/2008 10:42:00 AM
    Subject:New car purchase & transport
    Review:We had been searching for over a month for a specific Mercedes Benz to purchase either new or slightly used. We found the exact one we had been looking for on the internet being offered by a MB dealer in Pennsylvania. We worked with our local Minneap... [ More ]
    Rating:
    Poster:John Flynn
    Date:11/25/2008 12:56:00 PM
    Subject:Vehicle Transport & Delivery
    Review:Excellent on time delivery. Driver was very curteous & knowledgeable of the vehicle transportation & trucking business. Only 6 days between my initial order with you & the delivery of my car which was really fantastic. Great price for tha... [ More ]
    Rating:
    Poster:Richard Low
    Date:11/25/2008 8:32:00 AM
    Subject:Great Customer Service
    Review:The customer service was excellent. The company is paying for the repair which was minimal, but they have been quick to set up the payment and make sure I was happy with the repair provider! I would us e this service again - very affordable and nic... [ More ]
    Rating:
    Poster:Erika Vento
    Date:11/22/2008 12:30:00 PM
    Subject:Great Experience
    Review:The people at Direct Express Auto Transport were great to deal with. From the people at the office on the phone, to the truck driver who picked up my car, they were friendly, polite, and everything went wonderfully. My car actually arrived one ... [ More ]
    Rating:
    Poster:D Evans
    Date:11/22/2008 11:42:00 AM
    Subject:Fast and Reliable
    Review:Purchased the Jeep on Ebay Sunday night. The first available day to pickup the Jeep was Wednesday. The driver contacted the seller and set up a time to pick up the veichle on WEDNESDAY. The Jeep arived at my house the next afternoon. THis ser... [ More ]
    Rating:
    Poster:Andrew Elstein
    Date:11/21/2008 9:34:00 PM
    Subject:Excellent service
    Review:On time pickup, On time delivery. No damage, no scratch... Though, I lost few dollars due to early delivery. I had rented a car on discount rate for a week from the airport expecting a delayed delivery, but to my surprise delivery was fast and i l... [ More ]
    Rating:
    Poster:Roopesh
    Date:11/21/2008 8:52:00 PM
    Subject:Auto transportation
    Review:Thank you for the quality service that you have provided. We will use your company in the future for all of our shipping needs. The price was good, the service was excellent and the people were great to work with. Overall this was a good experienc... [ More ]
    Rating:
    Poster:Craig Kowarsky
    Date:11/21/2008 8:16:00 PM
    Subject:professional
    Review:The people at auto transport were very helpful and profesional. The staff was very curteous, and wasted no time in scheduling my auto to be tranported. The staff also made sure that the person at the point of origin was not inconvenienced and schedul... [ More ]
    Rating:
    Poster:byyrnie
    Date:11/20/2008 7:46:00 PM
    Subject:Good Service
    Review:This was the first time using a transporter. I am very happy with the good service and best rate. Driver was excellent and friendly. My car arrived fast and in good condition. I would use again. [ View ]
    Rating:
    Poster:Yan
    Date:11/20/2008 12:01:00 AM
    Subject:Autotransportaion
    Review:I expected i will get the car on sunday but saturday morning itselfy driver called to my cell your car is ready to delivary. Price also very cheap compare to others. Iam refering to any persons they are simply superb. [ View ]
    Rating:
    Poster:Venu
    Date:11/19/2008 12:40:00 PM
    Subject:Great service
    Review:Excellent service - very fast and courteous driver who kept us posted as the trip progressed. Would use again. A very reasonable fee for the transport. The contact person is Dennis Carnahan. [ View ]
    Rating:
    Poster:Pauline
    Date:11/19/2008 8:54:00 AM
    Subject:excellent experience
    Review:This was the first time using a transporter. I made arrangements and the process was very easy. I was reassured that my vehicle would remain on the same transporter the duration of the trip. My 68 BMW arrived well ahead of schedule and the driver ... [ More ]
    Rating:
    Poster:Blake H
    Date:11/18/2008 10:09:00 PM
    Subject:Direct Express Experience
    Review:In general, hassle free. Worked like a charm. No cause for concern whatsoever. Driver kept in good communication and was helpful and capable. Price was very competitive. [ View ]
    Rating:
    Poster:D. O'Connor
    Date:11/18/2008 11:26:00 AM
    Subject:TRANSPORTING AUTO
    Review:I would use this service again. Driver was excellent and friendly and my car arrived in good condition. Also arrived on time. The cost was the best quote. [ View ]
    Rating:
    Poster:Michelle Avner
    Date:11/17/2008 7:10:00 AM
    Subject:MIchigan to Oregon
    Review:My niece was moving from Michigan to Oregon with a new baby. It was easier to fly with a baby so we had her car shipped with Direct Express Auto Transport. The web page was easy to use and I was able to get an instant quote of $1200.00. This was... [ More ]
    Rating:
    Poster:Mary Stuart-Peterss
    Date:11/15/2008 1:49:00 PM
    Subject:Very Good Experience
    Review:They picked up car in the time frame they said they would, delivered car when they said they would. The driver was a great guy. The car was just like it was when they picked it up. What more could you want [ View ]
    Rating:
    Poster:Jake Scheele
    Date:11/15/2008 10:45:00 AM
    Subject:Auto Transportation
    Review:I had to ship my son's car from Phoenix, AZ to Akron, Ohio. I went to the Internet and searched for a transport company to provide the shipping service. The website had bid requests for about 30 carriers. I requested bids from about 10 carriers. ... [ More ]
    Rating:
    Poster:James Harig
    Date:11/12/2008 10:13:00 PM
    Subject:My experience and comments.
    Review:My overall experience with Direct Express Auto Transport was a very positive one. They were very friendly and knowledgable on the phone and me being in another state and Auto Transport organizing my car pickup was exceptional. They were very prompt... [ More ]
    Rating:
    Poster:Chuck Nockowski
    Date:11/12/2008 10:18:00 AM
    Subject:Service
    Review:We have recommeded you to a lot of our customers and we are very happy with your service. We have used you twice ourselves. Keep up the good work. We just referred another customer to you on Monday. He bought a MINI Cooper from us that he wants ship... [ More ]
    Rating:
    Poster:ray milani
    Date:11/11/2008 11:25:00 PM
    Subject:Auto Transport
    Review:The online experience was very good for me and the personal service of the delivery person was even better. If I were to need a vehicle shipped again I would feel comfortable going with this company. I paid $800 for a Jeep to be shipped from Jefferso... [ More ]
    Rating:
    Poster:Mark H
    Date:11/11/2008 7:34:00 PM
    Subject:Excellent Service
    Review:I was a bit hesitant on using AutoTransportDirect.com as they are located in California and I in New Jersey. But after doing my research, they turned out to be the best. Of the 10 companies I checked out at Better Business Bureau, they turned out to ... [ More ]
    Rating:
    Poster:John B.
    Date:11/11/2008 12:34:00 AM
    Subject:Auto transport review
    Review:My name is Dave Robins. I recently purchased a 1971 Dodge Charger in Ohio, which is about 1000 miles from my home in Alabama. I got quotes from several companies to transport my car for me. Direct Express Auto Transport was the company I chose for th... [ More ]
    Rating:
    Poster:Dave Robins
    Date:11/10/2008 9:12:00 PM
    Subject:Awesome Service!
    Review:I was very happy with the tranport of my vehicle, very dependable, honest and excellent price. I will call you again in the future. The delivery was picked up and dropped off on time. Thank you! [ View ]
    Rating:
    Poster:Ann K.
    Date:11/9/2008 9:59:00 AM
    Subject:Good experience with Direct Express Auto Transport
    Review:I was very concerned about shipping my Mazda from Florida to Nevada mainly because of all the comments on the various websites. I choose Direct Express Auto Transport due to the good reviews and the reasonable price. I have been very satisfied with ... [ More ]
    Rating:
    Poster:Robert Schill
    Date:11/9/2008 12:31:00 AM
    Subject:1965 Pontiac GTO
    Review:This company was very good, with a easy way to see what the cost would be, easy set and delivery, there was no hidden fees. I would use this company again. Thank again for the great service Bob [ View ]
    Rating:
    Poster:BOB
    Date:11/8/2008 11:39:00 AM
    Subject:Transporting my daughter's car across US
    Review:My daughter needed her car in California and it was at home in Alabama. I had heard that people actually hired companies to transport their cars so the search began. Thankfully the man who works on our cars gave me the name and number of Autotransfer... [ More ]
    Rating:
    Poster:Mrs. Tucker
    Date:11/7/2008 11:33:00 AM
    Subject:absolutely perfect!
    Review:absolutely perfect! $220 less than High End Transport. I submitted the request Friday night. It was assigned a truck Monday morning & was picked up Tuesday morning & arrived Thursday early morning. That is 3 business days, from when I re... [ More ]
    Rating:
    Poster:jb
    Date:11/6/2008 9:19:00 PM
    Subject:Great Job!
    Review:Direct did a great job. It snowed in Reno and that's the only reason the car got dirty. They picked it up when they said they would and delivered it right on time. Highly recommend! [ View ]
    Rating:
    Poster:Michael
    Date:11/6/2008 9:18:00 PM
    Subject:Moving my car
    Review: I needed a flatbed mover for my car A.S.A.P! I went online, found Direct Express and I was able to secure a reservation within minutes. The company kept in contact with me during the transport and the driver was friendly and helpful. [ View ]
    Rating:
    Poster:Elsa Ramon
    Date:11/4/2008 1:17:00 AM
    Subject:Well satisfied
    Review:Everything was very well handled and my truck made it on time to my destination. If in the future I need my vehicle moved, I will used Auto Transport again. [ View ]
    Rating:
    Poster:Miguel A. Fernandez
    Date:11/3/2008 10:49:00 PM
    Subject:Transport Volvo S60 San Diego to Chicago
    Review:Initial order was placed on Monday evening. Vehicle was picked up Tuesday morning! To my surprise, the truck was enclosed, YEAH! The driver, Kevin, was very friendly & professional. The car arrived Friday morning at my daughters place. She was t... [ More ]
    Rating:
    Poster:Sharon Anderberg
    Date:11/3/2008 9:53:00 PM
    Subject:Direct Express Auto is the way to go!
    Review:This was the 2nd time i used Auto TransportDirect to ship my car. once again, i was very impressed and satisfied. Their customer service is excellent and the delivery guy was very nice and on time. I would definitely do business with them without a d... [ More ]
    Rating:
    Poster:Ishani Gunasekara
    Date:11/1/2008 8:35:00 PM
    Subject:cross-country vehicle transport
    Review:This was my first experience shipping a vehicle. The auto transporter kept me well-informed of his estimated time to pick-up my vehicle. I am a nurse and had to be at work when the transporter was able to pick up my car. He communicated well with my ... [ More ]
    Rating:
    Poster:Miriam
    Date:11/1/2008 7:49:00 PM
    Subject:Well done
    Review:I am a happy customer. The shipper rescheduled pickup 2-3 times on my request, the car was delivered earlier than scheduled (good for me), and with no damage. Highly recommended. [ View ]
    Rating:
    Poster:Andrew Kolcz
    Date:11/1/2008 5:21:00 PM
    Subject:Advanced Planning Didn't Pay Off
    Review:I was relocating to Virginia for a new work assignment and visited this website for reviews on car transport companies since this was my first time shipping a car. Direct Express Auto Transport has a good track record, but my experience was apparentl... [ More ]
    Response:Our outstanding record speaks for itself. Customer Jonathan Liljegren of Orem, Utah and Annandale, Virginia knew upfront that there were no guarantees that his vehicle would arrive by a specific date. Mr. Liljegren booked his order himself and insert... [ More ]
    Rating:
    Poster:Jonathan
    Date:11/1/2008 2:00:00 PM
    Subject:Excellent service
    Review:Completely professional from original request for quote through to delivery of my auto to my destination. This is my second time using your service. The only way I could see the experience being any better was if it was free! [ View ]
    Rating:
    Poster:John Fellows
    Date:11/1/2008 10:48:00 AM

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